Playtech and Buzz Bingo strengthen partnership with a long-term software license agreement

Recent group developments have seen Buzz Bingo complete the acquisition of two Merkur Bingo clubs located in Northampton and Cricklewood in the UK. EBITDA was up by 14%, with additional upturns in net gaming revenue (NGR) and investments. An extensive annual buyers’ directory with more than 1,500 suppliers listed in the coin-op, casino and iGaming sectors.

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Furthermore, online revenue grew by 31% in FY23, with year-to-date data also showing growth in 2024 so far, up 24%. Petra brings a wealth of experience from the iGaming industry having formerly held roles at several iGaming companies such as Yolo, Relax Gaming and SiGMA. She will lead the commercial growth of Xace and its group companies, including crypto and iGaming focused xda.io, helping to drive strategic initiatives across banking, fintech and iGaming solutions. Despite the existing advertising ban, gambling companies continue to explore the boundaries of the law, according to Peetoom. The Dutch mental health and addiction care associations in the Netherlands therefore push for a total ban on online gambling advertising and stricter rules for the duty of care of gambling providers.

Buzz Bingo grows annual revenue

• Syncing the Buzz Bingo email provider or any others with NeverBounce offers several benefits, including improved email deliverability, reduced bounce rates, enhanced sender reputation, and ultimately, a more effective email marketing campaign.
• The models will trigger targeted bonuses and recommendations, enhancing player retention with enriched gaming experiences.
• Our remarkable teams are dedicated to ensuring that every Buzz Bingo experience is welcoming and brimming with excitement.
• Our passion for creating a safe and inclusive space is the backbone of every game of bingo, every spin of the slots, and every shared moment of laughter and celebration.
• “Buzz Bingo has reviewed and overhauled all its compliance measures and is confident that current policies and processes now meet the standards set.
• As a result, existing customers were stuck in a loop, as they were trying to log in on the registration page, which was not possible.
• Utilising the Retain module of Future Anthem’s Amplifier AI product, Buzz Bingo transformed its player experience through advanced machine-learning algorithms that humanise behavioural data with AI.

Purchase packs of 10, 25, 50 and 100 bingo cards generated randomly for you. Buzz Bingo says the double acquisition supports its plans to capture anticipated ongoing growth in bingo in the UK. This, it says, is being driven by a younger demographic, with the number of people aged doubling between 2018 and 2023. The clubs in question are located in Cricklewood in London and Northampton. Should the deal go through as expected, both venues will join the Buzz Bingo UK retail estate.

• Furthermore, Buzz Bingo plans to utilize Future Anthem’s real-time decision models to proactively identify and address potential player exits.
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• EventsWe don’t just play bingo and slots, we also play it loud with our ever-growing range of events.
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• Buzz Group are proud of their approach to safer gambling and fostering its community of players both in its clubs and online.
• This long-term extension cements Buzz Bingo’s position as a key strategic partner for Playtech in the UK market.

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This concerns both legal online casinos and online casinos that do not have a license in the Netherlands. The Gaming Authority has started an investigation based on Pointer’s findings. “It’s very exciting to be bringing a new casino product to market, especially one that brings all the fun of Buzz Bingo to the casino world, whilst adopting different principles in its design,” Laura Craddock, head of product management at Buzz Group, said. Buzz Bingo uses 8 technology products and services including Contentsquare, Cookiebot, RequireJS, and more. With the help of Contentsquare, Buzz Bingo is well on the way to becoming a data-driven company that prioritizes new features based on genuine insights into customer behavior.

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I have experience in customer service and I believe I could be an asset to the team. I am hard working and motivated, and I would like to work in a challenging and fun environment. Online Expansion Buzz Bingo has successfully launched its online platform, buzzbingo.com, allowing players to enjoy their favorite games online.

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Forty-four per cent of the 2023 online revenue came from customers who first played in the group’s retail clubs, which is a vote of confidence for the group’s omnichannel strategy. “Buzz Bingo is one of the UK’s leading online bingo brands with the largest retail footprint and is therefore well-placed to capture this growth. Amplifier AI’s ability to dissect granular spin data empowers Buzz Bingo to profoundly understand player behaviour.

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We are constantly showing banners about important news regarding events and product launches. InterGame is the only monthly magazine covering the international coin-op amusements and gaming industry. Tidy up the clubs, pay out more, don’t necessarily let newbies win and win big, we all know it is to get them to return but it is annoying to regulars who are your bread and butter. I have made dozens of friends at Top Valley and we all identify newbies at the break and keep our eye on who wins.

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“We delivered a solid performance in 2023, with strong online growth ahead of the market, and underlying profitability up 14%. 2023 was a year in which we focused on resetting the business’s foundations, and putting in place our omnichannel strategy to deliver sustainable growth,” said Dominic Mansour, CEO of Buzz Bingo. Market Penetration With new product launches like the live bingo offering, Buzz Bingo is continuously innovating. Leveraging these new products can attract existing and new customers, driving sales growth and market penetration. EventsWe don’t just play bingo and slots, we also play it loud with our ever-growing range of events.

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The Gambling Commission has published further data on the gambling industry in Great Britain. With the call for a total ban, the Dutch mental health care sector hopes to prevent further normalisation of gambling behaviour among young people and to protect them from the temptation and consequences of online gambling. The Dutch mental health service is calling for a total ban on online gambling advertisements in the Netherlands. “With our strategy now firmly in place, we are continuing to maintain the momentum into the current year, and are pleased that EBITDA for the first half is up nearly a quarter, in clear evidence that our turn-around plan is delivering.

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Gala has around five million bingo members, of which approximately 1.2 million are active players. Syncing Buzz Bingo email provider or any other with NeverBounce allows you to seamlessly integrate our email verification services into your existing workflow. This ensures that your Buzz Bingo email lists and any others are constantly updated and cleaned, leading to an improved deliverability rate and high engagement. Furthermore, Buzz Bingo plans to utilize Future Anthem’s real-time decision models to proactively identify and address potential player exits. The models will trigger targeted bonuses and recommendations, enhancing player retention with enriched gaming experiences.

Founded in 2018 and headquartered in Nottingham, United Kingdom, Buzz Bingo is a chain of bingo clubs in Great Britain owned by Caledonia Investments. Between October 2019 and December 2020, the regulatory authority identified shortcomings in company’s operation, like financial triggers that were set high, resulting in ‘insufficient risk players identification’. Due to this reason, a gambler deposited £22,400 in five days without undergoing verification procedures. Other than this, another customer deposited and lost EUR12,400 in six days with only one Covid vaccine certificate verification procedure that assured the individual is immune. However, the organisation highlighted several key areas of revenue growth – namely NGR, which rose by 6% to £207m.

This system has the unique capability to adapt to various stages of the player lifecycle, delivering a highly personalised experience. It accomplishes this through AI models that deeply analyze player interactions, focusing on significant game sessions and preferences at key moments in the player journey. EuropeanGaming.eu is a premier online platform that serves as a leading information hub for the gaming and gambling industry.

You can then use Neverbounce Clean functionality to reduce the bounce rate and clean your list for a high deliverability rate. The Gambling Commission has fined Buzz Group, operator of buzzbingo.com, £780,000 for failures in social responsibility and anti-money laundering policies. InterGaming is the leading magazine covering the international land-based casino and gaming industry. Meanwhile, as part of wider growth plans, Buzz Bingo is in talks to acquire two UK bingo clubs from Merkur.

There followed a series of further acquisitions under the Gala brand, including 17 clubs from Ritz in July 1998, 10 clubs from Jarglen in March 2000 and 27 Riva Bingo Clubs from First Leisure for £90 million in April 2000. In one case, the operator relied on claims of a large customer win as a source of funds for the player’s future gambling spend, without considering that the win might not be recycled winnings as claimed, and it may be the proceeds of crime, the commission said. Pointer’s research shows that part of the gambling industry deliberately targets young people who are often susceptible to promises such as “fast money” and the influence of role models.

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Powered by Playtech’s flagship IMS platform, the single wallet instance provides full connectivity across the Buzz Bingo retail and online environments – the culmination of a significant long-term project supporting the Playtech ONE vision. It also allows for cross-channel CRM activities using the Playtech Engagement Centre toolset, providing a more seamless player experience. Since the launch of buzzbingo.com in September 2018, the platform has experienced rapid growth and has quickly established itself as one of the leading online bingo brands in the UK. With a commitment to offering players a true Omni-channel experience, Buzz Bingo has successfully bridged the gap between retail and online gaming. That’s why we’ve made a dedicated website for all those players who want to enjoy their slots and casino games without any bingo-based distractions. Here, clarity and focus drive our game library and user experience, ensuring customers can enjoy nothing but the best in online slots and casino gaming.

In line with Buzz Bingo’s commitment to player safety, Future Anthem will integrate these enhancements while maintaining rigorous player monitoring. This ensures that at-risk customers are protected, avoiding exposure to bonuses that could compromise their safety. The integration features a sophisticated game lobby recommendation system, tailored to individual player preferences across every game category.

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• Doing so, they noticed they were getting a high tap recurrence rate (3.34) on a non-clickable promotion box that contained details of the bonus customers could claim after registering.
• Analyzing a list provides a good idea of the overall list health and can determine if list cleaning is needed.
• Due to strict regulations, Buzz Bingo customers must submit their personal information for verification before being able to play.
• Pointer’s research shows that part of the gambling industry deliberately targets young people who are often susceptible to promises such as “fast money” and the influence of role models.
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Moreover, Buzz Bingo has increased its current and ongoing investment to enhance all its risk and compliance processes to continually improve player protection,” said Dominic. In response to the Commission’s charges, Dominic Mansour, Buzz Bingo’s Chief Operating Officer Digital, stated that one of the company’s basic pillars was player protection and a “player first” approach. Strategic investment detailed by the group has been highlighted in the areas of player protection and responsible gambling. Offering comprehensive coverage on all aspects of the gaming sector, EuropeanGaming.eu includes online and land-based gaming, betting, esports, regulatory and compliance updates, and technological advancements.

Analyzing a list provides a good idea of the overall list health and can determine if list cleaning is needed. Try our free list analysis for your leads from Premier Business Services and other companies. A brand spanking new bingo brand, here to get the British Public to fall in love with Bingo again. Alongside Buzz Bingo and William Hill, our partners EveryMatrix, Betsson, and OpenBet were also celebrated at the awards, underlining the industry-wide impact of our innovative AI solutions. Future Anthem is proud to be working with leading businesses that are consistently receiving recognition for their forward-thinking approaches. Future Anthem, the pioneering AI and data science powerhouse, celebrates the remarkable achievements of its partners at the EGR B2B Awards 2024.

As an omnichannel business, Buzz Bingo wants as many customers as possible to play with them both online and in their retail clubs. They already knew that many customers would typically go online to find information about their nearest club before visiting. A fully integrated campaign, three new TV ads featuring the world’s friendliest grizzly bear, and a mahoosive rebrand across 103 bingo clubs nationwide and online. William Hill, another esteemed partner of Future Anthem, received the Personalised Marketing Campaign award at the EGR B2B Awards 2024. Its collaboration with Movable Ink delivers highly personalised marketing content, as well as enhancing player engagement and loyalty through data-driven strategies.

Whether a customer is a seasoned player or new to the scene, our platform is designed to provide a seamless and engaging experience, free from distractions and aligned with the individual’s gaming desires. At the core of this collaboration is the integration of Playtech’s cutting-edge seamless wallet technology. The seamless wallet delivers an Omni-channel customer experience, supported by an integrated Omni-channel customer wallet and a streamlined customer registration process. With the Information Management System (IMS) serving as the central player wallet for all channels, including Bingo, Casino, Live Dealer and POP, Cashier, and Native apps, players can enjoy a unified and cohesive gaming journey across various touchpoints. buzz bingo, the UK’s largest retail bingo operator and the award-winning owner of BuzzBingo.com, has augmented its collaboration with Future Anthem by implementing real-time personalisation in its offerings. This development is facilitated by Future Anthem’s leading product, Amplifier AI, marking a significant advancement in their long-standing partnership.

In interactions, staff did not always follow the operator’s own policies in checking to see if the customer was comfortable with their gambling levels and if they felt in control. Anti-money laundering failures included source of funds checks being overly reliant on open-source or anecdotal information, the commission said. One player deposited and lost £12,400 over a six-day period but Buzz’s only record of interaction simply said that the customer was “coping well in COVID-19”, the commission said. Social responsibility failures included financial triggers that were set too high to identify players at risk of harm. Browse 22 buzz bingo photos and images available, or start a new search to explore more photos and images.

“As a regulator we expect all operators to effectively implement policies and procedures which make gambling safe and crime-free”, said executive director Helen Venn. Staff relied heavily on assurances provided verbally by customers, the regulator wrote. Evoplay, a prominent game development studio, has entered into a strategic collaboration… In terms of social responsibility, the UKGC found that Buzz Bingo’s customer interaction protocols were not followed by the employees to ensure that bettors were satisfied with their spending or felt in control.

• We are dedicated to delighting our customers, from the spontaneous laughter and cheeky chatroom messages to the palpable excitement of a hundred players holding their breath in anticipation of a win.
• People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
• With the help of Contentsquare, Buzz Bingo is well on the way to becoming a data-driven company that prioritizes new features based on genuine insights into customer behavior.
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• Buzz Bingo also runs live online bingo events and recently launched Buzz Casino, a new website focused on slots and casino game content.
• This development is facilitated by Future Anthem’s leading product, Amplifier AI, marking a significant advancement in their long-standing partnership.
• Gala has around five million bingo members, of which approximately 1.2 million are active players.
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Exploring acquisition possibilities within the gaming industry could lead to expanded market presence and increased revenues. Due to strict regulations, Buzz Bingo customers must submit their personal information for verification before being able to play. Buzz Bingo’s digital team wanted more insights into how their customers were using the website, as well as how they could drive more traffic into the retail clubs. Use Neverbounce Email Analyzer tool to load your Buzz Bingo email list or any other company’s email list and receive the estimated bounce rate.

The team decided to try and get those customers to pre-register online for their nearest club. That way, they would be able to skip the queue, show their ID, and get their membership card printed out right away, making for a smoother and faster registration process. However, getting more customers to complete the registration process is a key metric for Buzz Bingo, so Jazmin set up an A/B test to compare a single-page registration form to a multi-step process. It later became an independent company, and then became the Gala Coral Group after acquiring Coral Eurobet in 2005. After the sale of its 126 clubs in 2015 to Caledonia Investments (who rebranded them as Buzz Bingo in September 2018[1]), Gala Coral retained the online Gala services and was later acquired by Ladbrokes (which was later acquired by GVC Holdings). Founded in 2018 and headquartered in Nottingham, United Kingdom, Buzz Bingo is a chain of bingo clubs in Great Britain owned by Caledonia Investments..

• InterGaming is the leading magazine covering the international land-based casino and gaming industry.
• The group, through acquisitions and new developments had over 30 casinos and 1,800 licensed betting offices.
• A hearing into the application of Plainville Gaming and Redevelopment to conduct racing in 2025 has been held by the Massachusetts Gaming Commission (MGC) who visited the area.
• “Our main measures of success are getting customers to register, create an account and then make a deposit, so they can start playing with us,” explains Junior Product Manager Jazmin Hill.
• 2023 was a year in which we focused on resetting the business’s foundations, and putting in place our omnichannel strategy to deliver sustainable growth,” said Dominic Mansour, CEO of Buzz Bingo.
• Buzz Bingo, the UK’s largest retail bingo operator and the award-winning owner of BuzzBingo.com, has augmented its collaboration with Future Anthem by implementing real-time personalisation in its offerings.
• Between October 2019 and December 2020, the regulatory authority identified shortcomings in company’s operation, like financial triggers that were set high, resulting in ‘insufficient risk players identification’.

This insight is crucial for operators seeking to elevate the real-time gaming experience, ultimately boosting player engagement, operator revenue, and conversion rates for both new and existing players. The portal’s primary goal is to keep its extensive reader base updated on the latest happenings, trends, and developments within the gaming and gambling sector, with an emphasis on the European market while also covering pertinent global news. It’s an indispensable resource for gaming professionals, operators, and enthusiasts alike.

With our 82 clubs across the UK and multiple-award-winning website, Buzz Bingo customers can play together, anywhere. We’re Britain’s biggest bingo operator and we have games for every kind of player. Our clubs are the OG British bingo hangouts, and we honour that rich tradition while bringing creative new products, events, and parties to keep things fresh. Our passion for creating a safe and inclusive space is the backbone of every game of bingo, every spin of the slots, and every shared moment of laughter and celebration.

Buzz Bingo reported revenue of £195.1m for the 12 months ending January 14. Retail revenue rose 47.2 per cent year-on-year to £165.4m thanks to the lifting of Covid-19 countermeasures, and online revenue rose by 8.2 per cent. The release of the figures came after the brand announced the closure of nine of its 91 Buzz Bingo venues in March. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active. I enjoy coming to the Aberdeen club Good food Value for money on the bingo ticketsa good evening out for us all.